Songs of Disappearance | Contact Page

Frequently Asked Questions

Please read the following carefully before attempting to get in contact with the producers of Songs of Disappearance. This project has been realised by a very small, hard-working team. We appreciate your support as we experience unprecedented demand.

I haven't received my CD?

Pre-orders of the Frog album (prior to December 2) were shipped beginning on December 2.

Due to Australia Post delays we can't guarantee delivery times.

Apologies if your order does not arrive before Christmas, but that is out of our control.

We can't provide tracking details.

All CD orders include a digital download of the album, so you will be able to hear the frogs on Christmas day!

Digital Download link issue, 02.12.22

On the morning of December 2nd, 2022, an issue has been identified with the digital download link. This issue will be resolved very soon. Apologies for the inconvenience this has caused! Please wait for further information from our distributor. You do not need to contact us about this issue.

THIS ISSUE HAS NOW BEEN RESOLVED!

Media Interviews?

Representatives from the Bowerbird Collective and the Australian Museum are available for interviews on Australia Eastern Standard Time (AEST).

Why buy the album when I can listen to these calls for free on FrogID?

While FrogID is deliberately a free resource for citizen scientists and the community, the recordings on this album can't be heard anywhere else. All tracks have been remastered by legendary nature field recordist Andrew Skeoch, President of the Australian Wildlife Sound Recording Group. The recordings of endangered species have been provided by both FrogID project participants, demonstrating that every day people can take part in science and conservation, as well as by Australia's leading scientists, and have never before been heard by the public. The album is a truly beautiful listening experience. When you buy Songs of Disappearance, you are voting for frogs on the ARIA charts.

International Shipping?

International CD orders are now available! The shipping cost will be calculated once you have added your CD to the shopping cart and proceeded to enter your details. All customers can also purchase a digital download, or buy the album via iTunes.

Trouble entering your address?

If you are having trouble entering your address, please start with just your suburb. Click on the correct suburb, then proceed to the next window where you can fill in the rest of the details.

Using a PO Box?

To use a PO Box, please start by entering just your suburb. Click on the correct suburb, then proceed to the next window where you can fill in the rest of the details.

Can I purchase the album as a gift?

You can enter a friend's email or postal address to receive a CD or digital copy, but otherwise a gift option is not available through our e-store at this time.

Where do I find my download link?

Please check your junk email folder if you did not receive a receipt for your purchase. You must download the album onto a computer before transferring it onto a device such as a phone or tablet.

How do I play digital music?

If you purchase the Digital Download, you will need to download your files to a computer for playing. If you have not used digital music before, we recommend purchasing the CD as we will not be able to provide individual tech support for your system. See here for Apple support and here for Android support. For help finding downloaded files on an Apple device click here. The album is also available on iTunes.

What will my purchase be supporting?

Proceeds from the sale of the Frog album will support the FrogID Project at the Australian Museum, as well as the creative work of the Bowerbird Collective. Visit www.frogid.net.au and www.bowerbirdcollective.org for more information and to make further tax-deductible donations.

Proceeds from the sale of the Bird album will go towards BirdLife Australia's threatened species campaigns. Visit www.birdlife.org.au for more information and to make further tax-deductible donations.

Where can I find the liner notes / track listing?

We appreciate your patience! The track listings are here. The liner notes are here.

Contact Us

We are now closed for Christmas, so you may not receive a reply until January 9.

We are sorry if you have not yet received your album, but this is out of our control due to Australia Post delays. Thanks for your understanding.

Please read the FAQs above for assistance.

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