Frequently Asked Questions
Please read the following carefully before attempting to get in contact with the producers of Songs of Disappearance. This project has been realised by a very small, hard-working team. We appreciate your support as we experience unprecedented demand.
Pre-orders of the Frog album (prior to December 2) were shipped beginning on December 2.
Due to Australia Post delays we can't guarantee delivery times.
Apologies if your order does not arrive before Christmas, but that is out of our control.
We can't provide tracking details.
All CD orders include a digital download of the album, so you will be able to hear the frogs on Christmas day!
On the morning of December 2nd, 2022, an issue has been identified with the digital download link. This issue will be resolved very soon. Apologies for the inconvenience this has caused! Please wait for further information from our distributor. You do not need to contact us about this issue.
THIS ISSUE HAS NOW BEEN RESOLVED!
Representatives from the Bowerbird Collective and the Australian Museum are available for interviews on Australia Eastern Standard Time (AEST).
While FrogID is deliberately a free resource for citizen scientists and the community, the recordings on this album can't be heard anywhere else. All tracks have been remastered by legendary nature field recordist Andrew Skeoch, President of the Australian Wildlife Sound Recording Group. The recordings of endangered species have been provided by both FrogID project participants, demonstrating that every day people can take part in science and conservation, as well as by Australia's leading scientists, and have never before been heard by the public. The album is a truly beautiful listening experience. When you buy Songs of Disappearance, you are voting for frogs on the ARIA charts.
International CD orders are now available! The shipping cost will be calculated once you have added your CD to the shopping cart and proceeded to enter your details. All customers can also purchase a digital download, or buy the album via iTunes.
If you are having trouble entering your address, please start with just your suburb. Click on the correct suburb, then proceed to the next window where you can fill in the rest of the details.
To use a PO Box, please start by entering just your suburb. Click on the correct suburb, then proceed to the next window where you can fill in the rest of the details.
You can enter a friend's email or postal address to receive a CD or digital copy, but otherwise a gift option is not available through our e-store at this time.
Proceeds from the sale of the Bird album will go towards BirdLife Australia's threatened species campaigns. Visit www.birdlife.org.au for more information and to make further tax-deductible donations.
Please read the FAQs above for assistance before contacting the Songs of Disappearance team.
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